Privacy Policy

Who are we?

We are BU Aesthetics™. For privacy queries, you can contact us at info@buaesthetics.co.uk. Other contact details are on our website.

What’s the point of this policy?

It tells you what to expect when we collect your personal information via our website or otherwise. Please only use our service if you are completely happy with this policy.

Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

Might the policy change?

Yes. Please check it whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date.

What do we collect?

Information which you upload to our service or otherwise give us such as:

your name and contact details
other information you provide on registration or otherwise such as company position
the location pinned by you on a map
details about your transactions on our service
information that you include in your listing or which you otherwise provide for display on our service or which you include in messages sent via our service and/or in communications with us
contact or other information which you give or allow us to use for newsletters or other marketing

Automated information about your use of our service such as:

the internet protocol (IP) address used to connect your device to the internet
connection information such as browser type and version
information about your device including device-type and device identifier
operating system and platform
mobile network data
a unique reference number linked to the data you enter on our system
login details
the site from which you arrived at our service
details of your activity with date / time stamps including pages you visited and your searches / transactions

Information provided by other people:

limited billing information sent to us by our payment provider for verification purposes e.g., your name, email address and billing address

What’s our reason / legal basis for collecting the information?

Because it’s necessary to enter into or perform a contract with you:

This applies to initial enquiries, contact and transaction details, location information and information displayed or sent via our service.

Because it’s in our legitimate interests:

For example, to manage and improve our service, track usage patterns and prevent or detect fraud or abuse. This applies to automated usage data. We may also use your contact information to carry out customer satisfaction surveys.

Because you have given consent:

For example, by opting into marketing. You can withdraw permission at any time by contacting us at the email address above.

How long do we keep personal information?

Until our contract with you has ended. You can end the contract by emailing us at the above email address.

We may retain some or all of your information for longer if reasonably required for legal, regulatory or tax reasons, to deal with disputes, prevent fraud or enforce our terms and conditions, typically up to six years.

We will keep marketing information until you ask us to stop.

We will generally keep automated browsing information for up to 26 months.

Who do we share your personal information with?

service providers such as hosting, payment providers, communication tools and analytics platforms
suppliers if you request a quote or callback
other users if you include personal information in a listing
regulators, law enforcement and official authorities where required
insurers and professional advisers in relation to legal matters
potential buyers in the event of a sale, merger or business restructuring

Do we send your information outside the UK?

Your personal information is stored within the UK and is not transferred elsewhere except as follows:

it may be transferred within the European Economic Area (EEA)
it may be transferred to the United States by Google and TSO for analytics, advertising and hosting purposes

These transfers are protected using standard contractual clauses to ensure appropriate safeguards.

What rights do you have?

If legal requirements are met, you have the right to:

access your personal information
correct inaccurate information
request deletion or restrict processing
request data portability
withdraw consent for marketing

You may also have the right to object to certain uses of your data.

If you have a complaint, contact us using the email above. If you are not satisfied, you can contact the Information Commissioner’s Office (ICO).

For more information, visit: www.ico.org.uk

What about cookies?

We and other companies use cookies and tracking technologies. A cookie is a small file stored in your browser to help websites function and improve user experience.

Cookies may be:

session cookies which are temporary
persistent cookies which remain for longer

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect site functionality.

Types of cookies we use

Type of cookie	Purpose
Logged-in status	Check if you are logged in
Remember me	Speed up login on return visits
Authentication	Help you move through the site securely
Security	Protect against fraudulent activity
Cookie notice	Store your cookie preferences